Member Service Representative/Wellness Attendant

Job Title: Member Service Representative / Wellness Attendant
Reports To: Member Service Director
Location:  River Valley Campus YMCA
Apply at https://ymcalancaster.org/careers/

• Greet and engage all individuals entering the YMCA during your shift.
• Deliver exceptional service and support at the Member Service Desk.
• and safe facility function.
• Work at the Member Service Desk and on the Wellness Floor.
• Maintain a professional appearance in accordance with the YMCA dress code (YMCA staff shirt and badge required).
• Adhere to assigned schedules and arrive punctually for all shifts.
• Secure coverage for any absences and notify supervisors appropriately.
• Attend all mandatory staff meetings and training sessions.
• Efficiently manage multiple tasks in a fast-paced environment.
• Accurately process all point-of-sale transactions and reconcile cash drawers at shift end.
• Answer phone calls promptly (within three rings), using approved greetings and etiquette.
• Promptly complete and submit Incident and Accident Reports to your supervisor.
• Uphold all YMCA membership and facility policies at all times.
• Demonstrate proficiency in emergency protocols (e.g., fire alarms, tornado drills).
• Provide Cause-Driven Tours for prospective members and guests.
• Perform additional duties as assigned.

• High school diploma or equivalent.
• Minimum age: 18 years.
• Successful completion of background checks.
• Strong computer skills, including proficiency in Microsoft Excel, Word, web-based systems, and typing.

• Current certifications in First Aid, CPR, and AED.
• Completion of required YMCA e-learning modules as assigned.
• Completion of Child Sexual Abuse Awareness training as assigned.

• Work is primarily indoors in a climate-controlled environment with appropriate lighting and ventilation.
• Occasional outdoor work may be required in varying weather conditions.
• The noise level is moderate with occasional disruptions.
• The position may involve periods of high stress.
• Potential for exposure to dust and dirt.
• Must be able to handle interactions with varying degrees of emotions.

• Ability to stand, walk, sit, reach, climb stairs, balance, stoop, kneel, crouch, crawl, talk, and hear.
• Dexterity sufficient for simple to coordinated movements of limbs and torso.
• Specific vision abilities include close vision, peripheral vision, depth perception, and focus adjustment.
• Ability to perform light to medium work, including occasional lifting/carrying up to 25 pounds.
• Ability to manage the mental demands of the position.
• Must take a 30-minute break after working 6 hours.