Match Support Specialist

POSITION TITLE: MATCH SUPPORT SPECIALIST
We are in search of a Match Support Specialist who is passionate about our vision and mission. Our vision is that all youth achieve their full potential. Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth.
You must be a go-getter, personable and patient, organized, motivated, accountable, someone who grasps new skills and concepts quickly, is coachable, is a problem solver, and is a think-on-your-feet kind of person. You will contribute to the Program team by providing exceptional customer service to volunteers, youth and families to effectively support them in the Big Brothers Big Sisters program. The expectation is that you will deliver quality service, work to facilitate a positive match experience, document with exceptional quality, provide professional assessments and notes in the proprietary BBBS database, and exceed program goals.
We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversity our team and bring more voices to the table. We know that teams perform at their highest when they feel supported, and they belong. Each of our team members bring unique perspectives and skills and we commit to building a culture where voices are heard, differences are celebrated, and everyone has the opportunity to do meaningful work. Together, we affirm that every person has the opportunity to reach their full potential. We are committed to creating and cultivating a safe environment where all individuals feel respected and valued equally.
POSITION SUMMARY
The primary function of this position is to provide support to ensure that volunteers, youth and guardians are guided through the enrollment process while executing a high degree of independent judgment when utilizing BBBS standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process.
Performance Measures: The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, customer satisfaction as well as timely and accurate documentation of services.
EDUCATION & RELATED WORK EXPERIENCE

• Minimum Bachelor’s Degree (Preferably in a social service-related field).
• Experience working with both child and adult populations; specific assessment, intake or interview experience preferred; understanding of child development and family dynamics
• Must have a car, valid driver’s license, and meet state required automobile insurance minimums