Director of Operations

Job Opening: Director of Operations
Salary: $105,000 to $130,000
Classification: Full-Time
Hours/Week: 40
Eligible for Hybrid: No

Visit fchc.org/careers for full job description; Send resume and cover letter to careers@fairfieldchc.org.

About The Job:
The Director of Operations serves as the operational leader in a dyad partnership with the Chief Medical Officer (CMO) to ensure seamless integration of clinical and operations strategies across multiple clinics. The Director of Operations is responsible for direct oversight of all non-clinical functions, optimizing workflows, enhancing patient access, and working with the Chief Operations Officer (COO) and CMO ensuring financial sustainability within a Federally-Qualified Health Center (FQHC). This role is instrumental in aligning business operations with high-quality, patient-centered care. This role will be key in working with other leaders to expand new health clinic sites across the state of Ohio. 

Essential Duties and Responsibilities:

• Provide leadership and oversight in the following areas: Front office operations, intake, outreach, referrals, scheduling, and nursing. 
• In collaboration with the CMO, oversee the development and implementation of systems, workflows, policy and procedures, which lead to the achievement of health center goals, defined service utilization levels, and quality outcomes corresponding to areas such as: Patient access, scheduling, flow and utilization; Patient satisfaction and customer service; and Technology optimization.
• Collaborate with the CMO in practice redesigning within operational systems, policies, and procedures.
• In collaboration with the CMO, provide leadership and oversight of organization-wide initiatives and new clinical program development to transform patient care delivery systems, ensuring alignment with strategic plan goals and objectives, and the patient-centered best practices.
• In collaboration with the CMO, promote a team-based approach to delivering high-quality, cost-efficient care in which patient satisfaction and improved health outcomes are the primary goals.
• Work collaboratively with the CMO to oversee the deployment and proper use of high-quality clinical information systems that include EHR & EDR documentation, tracking of referrals, recall of patients, support of the Quality Improvement (QI) program, and assessment of clinical outcomes.
• In partnership with the COO, develop and monitor operating budgets; participate in budget planning for all departments of oversight; control expenses to ensure compliance with approved budgets.
• Support with building and strengthening community partnerships and collaborating with external stakeholders to advance community initiatives.
• Foster interdepartmental communication, coordinating effectively with executive leaders, site leaders, and front-line staff from various departments to ensure stakeholders are well-informed and staff have needed resources.

• Minimum of 5-7 years of progressive leadership experience in the healthcare field, preferably within an FQHC or Community Health Center.
• Bachelor’s degree in business, Public Health, Hospital or Public Administration or equivalent experience; Master’s in same fields preferred.
• Previous FQHC or Community Health Center leadership experience
• Proficiency in a variety of health IT programs (eCW, and quality platforms).
• Thorough understanding of outpatient and managed care principles and systems.
• Demonstrated ability to effectively manage multiple activities within multiple departments and at multiple sites.
• Strong ability to build positive relationships throughout the organization.
• Demonstrated organization, problem-solving, and time management skills.
• Ability to work effectively as a team player.
• Must have excellent interpersonal skills and empathy towards patients and staff, critical thinking skills, ability to handle stressful situations, capacity to function independently, and ability to document meticulously.
• Knowledge of managed care and health plan requirements for Medicaid, and Medicare.
• Ability to manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds, as well as having a passion for working with at-risk, culturally diverse populations.
• Basic understanding of healthcare informatics and ability to organize, analyze and synthesize complex data from various sources.
• Familiarity with project management methodology.
• Able to adapt process improvement in accordance with organization objectives. Experience and/or good working knowledge of Six Sigma, Lean, etc., a plus.
• Willingness to work flexible hours to meet the organization’s needs/demands.
• Have excellent communication skills; must be able to communicate effectively in written and verbal format.
• Skilled in Microsoft Office, data entry, electronic medical record, and use of business email.