General Manager

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Cristy’s Pizza Restaurant General Manager

Position Details:

• Reports to: Multi-Unit Manager (MUM)
• Location: Southeastern Ohio (Amanda, Baltimore, Chillicothe, Circleville, Lancaster, or Logan)
• Travel: 20% travel for operational needs
• Compensation: Competitive base salary, +8k bonus potential
• Position Benefits: Medical Benefits F/T company pays partial for team member, Telemedicine F/T company paid, Life Insurance F/T company paid, PTO accrual, free meals while working and 50% food discount when not working

• Hospitality
• Hustle
• Humble
• Teamwork
• Constant Improvement

• Solution Seeker
• Dedicated Self Starter with Strong Work Ethic
• Growth Oriented, Results Focused and Quality Driven
• Committed to Standards
• Adaptable
• Determined and Positive
• Persistent and Resilient
• High-energy
• Committed to the Greater Good

• High School diploma or equivalent required
• College a plus
• Food Safety Level 2 Certification required (will train)
• Familiar with Entrepreneurial Operating Systems (EOS) a plus

• Act as the driver of goals set by the company and carry out these goals in a way that protects the business and shapes the future of the company.
• Accountable for day-to-day restaurant operations.
• Recruit, hire, train/develop and empower a talented and motivated team.
• Lead a team including scheduling and assignment of duties for anticipated business projections.
• Ensure all policies, standards of operations and procedures are followed.
• Create an unmatched dining experience by delivering the highest quality food & beverage which make memories by exceeding guest expectations.
• Provide a fun, clean and safe guest, and team environment.
• Respond effectively and accurately to customer concerns and feedback.
• Develop relationships with local business owners, managers, and town officials; promote the brand in the local community through word of mouth and restaurant events.
• Analyze previous sales, upcoming booked events, promotions, special events, local impact events and holidays to forecast the future; accountable for sales building.
• Control profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Work to reduce costs without affecting the guest experience and optimize profits through management of cost centers & recognize money saving opportunities.
• Create schedules for direct reports to meet the demands of fluctuating business.
• Accountable for ordering, receiving and inventory of food, beverage, and supplies; assist in menu planning.
• Ensure safety and security training, facility walkthroughs and support is shown on a consistent basis
• Accountable for prevent maintenance program including maintenance of equipment and building/groundskeeping and POS/IT functionality.
• Responsible for manager training, development, and retention including a consistent focus on company culture and core values.
• Maintain staffing pars in every facet of the business to ensure a positive guest experience, sales building, and business growth.
• Maintain records for valid driver’s license, auto insurance coverage, and knowledge of effective delivery routes.
• Manage the full-life cycle of crew members including hiring, training, coaching/developing, performance feedback and appraisals, documentation, retention, and termination.
• Responsible for Restaurant Scorecard performance.
• Operate in accordance with all Cristy’s Pizza standards of operations, handbook policies, operating policies, agreements, etc.
• Compliant to federal, state, and local legislation including employment, food safety, and OSHA (Occupational Safety and Health Administration) requirements; ensure managers and team members have required food safety certifications.
• Complete other tasks, projects and job duties as assigned and/or deemed appropriate.

• Strong and confident oral, written, and interpersonal communication skills including ability to deliver information persuasively and efficiently
• Genuine enthusiasm and aptitude for serving people
• Promote a fun and positive work environment while being responsible; lead by example
• Foster teamwork and collaboration
• Thrive in building meaningful relationships based on trust; foster teamwork and collaboration
• Demonstrate autonomy, follow up, and follow through moving quickly in an ever-changing environment often without close supervision
• High level of business acumen and common sense
• Demonstrate strong problem-solving skills through ability to diagnose and implement solutions

• 5 Years of relevant experience in restaurant management, required
• Ability to maintain P&L responsibilities
• Strong communication and listening skills, excellent speaking, reading, and writing.
• Experience in scheduling entertainment, a plus
• Experience in the pizza industry, a plus
• FoodTec POS, Office 365, and Microsoft Office experience, a plus

• Ability to move throughout the property (standing, walking, kneeling, bending) for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 40 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment