Collections Representative

Overview:

The Credit & Collections Representative manages a portfolio of customer accounts within the Porta Kleen Business Unit. Responsibilities include collecting past-due balances, resolving disputes, and ensuring timely payments. The ideal candidate will possess strong problem-solving skills and customer service abilities while collaborating with internal teams to resolve account issues.
What You’ll Do:

• Contact customers regarding past-due balances via phone, email, or letter.
• Submit invoices through online applications and respond to customer inquiries.
• Investigate and resolve disputed invoices to collect outstanding payments.
• Process customer payments and generate manual invoices as needed.
• Assist with special tax projects, inventory counting, and audit-related support.
• Handle ACH & EFT payment requests and customer credit inquiries.
• Prepare and mail customer statements.
• Serve as a backup for Credit & Collections team members.

• Bachelor’s degree in business, marketing, finance, or related field preferred.
• Associate degree in accounting, finance, or general business with relevant experience considered.
• Business-to-business (B2B) collections experience required.
• Strong customer service, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work cross-functionally and manage disputes professionally.
• Proficiency in Microsoft Excel, Outlook, and Word; JD Edwards experience is a plus.
• Strong mathematical skills for financial calculations.

• Collaborative and supportive team environment.
• Opportunities for professional growth and career development.
• Competitive compensation and benefits package.
• Open-office setting with reasonable accommodations available.
• Opportunity to make a meaningful impact in a dynamic company.