Communications Associate
APPLY ON INDEED
Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.
Essential Functions:
- Personifies a friendly “no wrong door” approach to all ISBH employees and clients.
- Receives telephone queries and provides information locally and agencywide.
- Operates Carelogic (electronic health record), HMIS and other databases as assigned.
- Responsible for key elements of client intake, scheduling and engagement process.
- Assists clients to access to their own electronic health records.
- Collects and assists with processing of toxicology screens in support of behavioral medicine.
- Facilitates the execution of agreements, consents, and other required client documents.
- Processes referral and billing data in compliance with monthly performance measures.
- Liaisons with coordinators and managers to ensure access and continuity of service.
- Facilitates client referrals across health & human service systems.
- Meets minimum performance standards reported monthly using systems databases.
- Performs other duties as assigned.
- Relevant Associate Degree and/or three years’ experience/training in business, health, communications, computers, or other related areas.
- Demonstrated high degree of cultural awareness.
- Experience with multi-need people and families.
- Ability to use appropriate databases, spreadsheets, and other software.
- Able to communicate well through verbal/written expression.
- Effectively operates in an Internet-based, electronic health record (EHR), HMIS and other data environments.
Benefits include:
- Medical
- Dental
- Vision
- Short-term Disability
- Long-term Disability
- 401K w/ Employer Match
- Employee Assistance Program (EAP) provides support and resources to help you, and your family, with a range of issues, including:
- Managing stress, anxiety and depression
- Improving relationships at home or work
- Getting guidance on legal and financial concerns
- Coping with occupational stress and burnout support
- Addressing substance use issue
OUR VISION
Healthy people. Strong communities.
OUR MISSION
Delivering exceptional care through connection.
OUR VALUES
- Dignity - We meet people where they are on their journey with respect and hope.
- Collaboration - We listen to understand and ask how we can best support the people and communities we serve.
- Wellbeing - We are inclusive; we celebrate one another's strengths, and we support one another in being well.
- Excellence - We demand high-quality care for those we serve and are a leader in how we care for one another as a team.
- Innovation - We deeply value diversity of thought and experience, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible.