Fraud & Collections Officer
Position Overview
Under immediate supervision, the Fraud and Collections Officer will serve under the direction of the Director of Recovery and Collections. This position requires skills to resolve and assist membership with payment plans, contact members for payment, review accounts for skip tracing and handle all aspects of the collections track.
Essential duties and responsibilities:
- Must present professionalism and a high level of respect in all job duties. Must have a courteous and friendly attitude with members, supervisors, and co-workers is required.
- Demonstrated success and sound judgement with HCU principles, support and analytical skills are required
- Must be able to appropriately communicate, process and resolve member problems and complaints in a timely manner
- Proven experience as a Fraud Investigator, Fraud Analyst or similar role
- Work closely with internal departments and external parties, including law enforcement agencies, to recover losses and mitigate fraud
- Must have solid and thorough understanding of banking procedures, operations, and regulations
- Ability to manage confidential information appropriately and discreetly
- Identify, investigate, and resolve delinquent and negative account activity
- Ability to locate and contact debtors to inquire of their payment status
Fraud & Collections Officer positions will be located at our Shawnee Square Branch..
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