Accounting Collections Specialist
The Collections Analyst (Customer Service Account Representative) must have timely and effective communication with respective customers about past due accounts to expedite payments in accordance with the terms of sale granted and within the policies of the company, in order to meet the corporate objectives with the goal of optimizing CEI (Collection Efficiency Index), reduction of DSO (Days Sales Outstanding) and cash flow maximization. Accuracy and timeliness in the application of customer payments is also required.
DUTIES
1. Review and collect on open accounts in accordance with due dates.
2. Make collection calls and write collection emails in a professional manner to keep and improve customer relations.
3. Resolve customer billing problems, applying good customer service in a timely manner.
4. Identify issues attributing to account delinquency and discuss them with management.
5. Provide timely follow-up on payment arrangements.
6. Provide invoice copies and back-up detail upon customer request
7. Identify and resolve pricing and freight discrepancies
8. Coordinate lien waivers for the customer
9. Work to with Data Maintenance Team to correct payment terms as required
10. Proactively make sure all PO’s are in customer pay sites if they have one (i.e. Ariba, Taulia,).
11. Obtain credit card information from the customer when they request to pay the invoice that way on the back end.
12. Apply customer payments in Oracle ERP system in a timely manner
13. Work with customers to resolve and complete applications of unapplied or unidentified funds
14. Assist with credit reference requests for customers
15. Provide Customer statements upon request
16. All other duties as assigned
EDUCATION EXPERIENCE, KNOWLEDGE & SKILLS
1. An associates degree in finance, accounting or business administration is preferred or equivalent experience.
2. The ideal candidate for this position will have a minimum of 2 years of corporate collections experience including interaction with a large customer base.
3. A minimum of 2 years general accounting experience would also be preferred.
Skills and/or business competencies:
1. Strong communication, problem solving, and analytical skills required
2. Ability to work independently and to adapt to a fast-changing environment.
3. Proficiency in Microsoft Office including Excel, Word and Access
4. Proficient in ERP systems like Oracle, SAP etc.
5. Must have attention to detail with an eye for accuracy.
6. Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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